Privacy Policy

1. About Qumo and This Policy

Qumo is a SaaS (Software as a Service) company that provides an AI-powered conversational form platform. Our customers use our platform to create interactive dialogues that replace traditional forms for surveys, feedback collection, onboarding, and lead capture.

In most cases, Qumo acts as a data processor, processing data on behalf of our business customers who are the data controllers. This policy explains how we handle both the data of our direct customers (businesses using our platform) and the end-users who interact with the conversational forms created by our customers.

2. Information We Collect

From our business customers:

• Name and contact information (email address)
• Billing information and payment details
• Company name and business information
• Account credentials and login information
• Usage data related to our platform

From end-users (form respondents):

• Responses submitted through the conversational forms
• Contact information (if collected by the form)
• Demographic information (if collected by the form)
• Usage data such as completion rates and time spent

Automatically collected information:

• Device information (browser type, operating system, device type)
• Log data (IP address, access times, pages viewed)
• Cookies and similar tracking technologies

3. How We Use Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process and complete transactions
• To send administrative information, such as updates or security alerts
• To provide customer support
• To personalize user experience
• To analyze usage patterns and optimize our platform
• To develop new products and services
• To comply with legal obligations

For end-user data collected through conversational forms, we process this data according to the instructions of our business customers who control the forms. We do not use this data for our own purposes except as aggregated, anonymized data for service improvement.

4. Data Sharing and Disclosure

We may share information in the following circumstances:

• With our business customers: End-user responses and analytics are shared with the business customers who created the forms.
• Service providers: We use third-party service providers to help us operate our business and deliver services (hosting, analytics, payment processing).
• Legal requirements: We may disclose information if required by law or if we believe it's necessary to protect our rights or the safety of others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, user information may be transferred as a business asset.

We do not sell or rent personal information to third parties for marketing purposes.

5. Data Retention

We retain your information as long as your account is active or as needed to provide you with our services. For our business customers, we retain account information for as long as the account is active and for a reasonable period thereafter for legal and accounting purposes.

For end-user data collected through forms, retention periods are typically determined by our business customers. We retain this data as instructed by them and in accordance with our contractual obligations.

6. Data Security

We implement appropriate technical and organizational measures to protect the information we collect and maintain. These measures include encryption, access controls, regular security assessments, and employee training.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

For end-users who have provided information through conversational forms created by our business customers, please contact the business directly as they control your data. If you're unable to reach the business, you may contact us and we'll do our best to help.

For our business customers, you can access, update, or delete your account information by logging into your account or contacting our customer support.

Account Deletion: If you wish to delete your account entirely, please email our support team at hello@qumo.ai with the subject line "Account Deletion Request". Please include the email address associated with your account in your request. Our team will process your request and confirm the deletion within 30 days. Please note that some information may be retained for legal, security, or business purposes in accordance with our data retention policies.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Third-Party Services

Our platform may integrate with or contain links to third-party services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

11. International Data Transfers

We may transfer, store, and process your information in countries other than your own. When we do so, we ensure that appropriate safeguards are in place to protect your information and to comply with applicable data protection laws.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

privacy@qumo.ai

Qumo AI
Singapore