Terms of Service

1. Service Description

Qumo AI provides a conversational AI platform that replaces traditional forms with interactive, human-like conversational forms to collect insights. Our services are designed for businesses seeking to gather feedback, conduct surveys, streamline onboarding, and capture leads through more engaging conversational experiences.

2. Subscription Plans

Qumo offers various subscription plans with different features and usage limitations:

• Free Plan: Includes 30 completed responses per month, unlimited forms and questions, basic design customization, and data visualization features.
• Plus Plan: Includes 250-1000 completed responses per month (depending on tier), unlimited forms and questions, advanced design customization, team collaboration for up to 2 users, and all data analysis features.
• Business Plan: Includes 1000-3000 completed responses per month (depending on tier), unlimited forms and questions, advanced design customization, unlimited team collaboration, removal of Qumo branding, respondent email verification, and all data analysis features.
• Enterprise Plan: Includes custom response limits, all Business plan features, custom domain and branding options, and dedicated account support.

Usage limitations, particularly regarding the number of completed responses per month, vary by subscription plan. Once you reach your monthly limit, you will not be able to collect additional responses until the next billing cycle or until you upgrade your plan.

3. Account Registration

To use Qumo's services, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information when creating your account and to update your information as necessary.

4. Billing and Payments

Subscription fees are charged according to the plan you select. Payments are processed securely through our payment processor. By subscribing to a paid plan, you authorize us to charge the applicable fees to your designated payment method.

• Subscription periods may be monthly, quarterly, or yearly.
• Subscriptions automatically renew unless canceled before the renewal date.
• Refunds are provided in accordance with our refund policy.
• Unused monthly completed responses do not roll over to the next billing cycle.

5. Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You shall not:

• Use our services to violate any applicable law or regulation
• Collect sensitive personal information without proper disclosure and consent
• Misrepresent yourself or your affiliation with any person or entity
• Use our services to send unsolicited communications or for fraudulent purposes
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of our services

6. Content and Data

You retain ownership of the content you create using our platform. However, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute your content solely for the purpose of providing and improving our services.

You are responsible for ensuring that you have the right to collect and process the data you gather through our platform, and for complying with all applicable data protection laws and regulations.

7. Intellectual Property

Qumo and its licensors own all right, title, and interest in and to the services, including all intellectual property rights. Nothing in these Terms grants you any right, title, or interest in the services, except for the limited right to use them as expressly set forth herein.

8. Limitation of Liability

To the maximum extent permitted by law, Qumo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising out of or in connection with these Terms or your use of our services, whether based on contract, tort, or any other legal theory, even if we have been advised of the possibility of such damages.

9. Termination

We may terminate or suspend your account and access to our services at any time, without prior notice or liability, for any reason, including if you breach these Terms.

You may cancel your subscription at any time through your account settings or by contacting our customer support. Upon cancellation, you will continue to have access to your account and our services until the end of your current billing cycle, but your subscription will not renew.

10. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will notify you by email or by posting a notice on our website. Your continued use of our services after such modifications constitutes your acceptance of the modified Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

12. Contact Information

If you have any questions about these Terms, please contact us at hello@qumo.ai.

13. Entire Agreement

These Terms constitute the entire agreement between you and Qumo regarding our services and supersede all prior agreements and understandings, whether written or oral.